Your attitudes, values, emotions, and moods will influence how you behave, whatever situation you are in. How you feel about a particular task that day will directly affect how much effort you put into it and, consequently, the success of that task.
The impact of the mood in the boardroom
Attitudes and moods have the same impact in the workplace, particularly when it comes from the boardroom. If there is divergence and conflict within the senior management team of an organisation, that mood will quickly permeate through all levels of the organisation.
At the end of the day, it doesn’t matter how big your organisation is, the team at the top should cultivate an ethos in which common values and a common vision are shared. If this is achieved, people working at all levels within the company will replicate their manager’s and team leader’s behaviours.
The consequence of a less than enthusiastic or discordant management team is often reflected in poor staff engagement and silo working which results in reduced performance and output. At the extreme, it may result in low morale and high staff turnover. In contrast, a company whose management are clearly enthusiastic and sharing a common vision of the future tends to have employees who are keen to stay and work that bit harder within the organisation. Workers are also more likely to become involved with non-job related activities and social events as they want to deepen the relationships with their colleagues..
Productivity and customer satisfaction
Your employees feed on the enthusiasm and positivity that comes from their management team, resulting in increased drive and a desire to do the very best job that they can. As a result, employee job satisfaction increases and productivity rises. Workers who are driven to succeed with be more open to further training opportunities, leading to an increase in the skill level of your staff members and a higher-quality end product.
There is also a direct correlation between employee satisfaction and customer service. Motivated, hardworking staff members produce better quality products and give better service to your customers, which is clearly of the utmost importance in a business with customer-facing elements.
If the customer has an enjoyable and satisfying experience when using your company’s services or buying your products, you will be repaid with their loyalty and repeat business. In addition, you are likely to see increased sales as a result of referrals and word of mouth recommendation.
Contact St Andrews Consulting today to find out more about how to maintain enthusiasm in the boardroom and beyond.